General Terms and Conditions
Company Identification:
Name: Beldon Beauty SLInvolved Parties
These terms apply to purchases made at https://beldonbeauty.com- Customer: A natural or legal person acting as a consumer who is over 18 years of age.
Scope of Application
These General Terms and Conditions of Purchase apply to all sales made on the Beldon Beauty website. They also apply internationally. Beldon Beauty reserves the right to cancel the account of customers who act in a fraudulent manner or in bad faith.Newsletter Consent
By subscribing to our newsletter, you agree to allow us to process your email address to send you news and promotions. You can unsubscribe at any time by sending an email to info@beldonbeauty.com.Purchase System
To make your purchase at Beldon, you have different convenient and secure options:- Online Purchase via our website: Add the products you want to the cart and follow the online checkout process.
- Purchase by Phone: Call 912458171 to place your order and our team will be happy to help you.
- Order by Email: Write to us at info@beldonbeauty.com with the products you want and we will manage your order.
How to Place an Order via the website
- Select the product and add it to the cart.
- Access the cart to review or modify the quantity.
- Apply a discount coupon if you have one and update the cart.
- Select the shipping method.
- Finalize the purchase and choose the payment method on the Checkout page.
- You will receive an email with your order confirmation.
Prices and Stock
- Price: Product prices on the website are shown in Euros and include VAT (Value Added Tax).
- Price Validity: The applicable price is the one in effect at the time of purchase, confirmed upon accepting the cart and proceeding to payment. Prices may be updated at any time without affecting purchases already made. Once an order is accepted, price differences or subsequent adjustments cannot be claimed.
- Online and Physical Channel: Prices and offers on the website are exclusive to online purchases and may differ from the prices in our physical Beldon centers. The customer is free to choose the channel that best suits them and no claims regarding price variations between the online and physical store will be accepted.
- Duration of Offers: Offers in the online store are valid only during the specified period.
- Stock Issues: In case of lack of stock, we will notify the customer within a maximum of 48 hours to offer an alternative or proceed with a refund.
Delivery Times
We process and ship orders, on average, within the first 24-48 hours for deliveries in Madrid and 48-72 hours for the rest of the peninsula. However, in some cases, the delivery time could be extended up to 10 business days. To ensure your order arrives within this timeframe, it is essential that the Customer provides a complete and accurate delivery address, including details such as street number, building, floor/staircase, access codes, names and/or intercom numbers, among others. The delivery dates indicated on the site are approximate and correspond to average processing and shipping times. Beldon is not responsible for consequences derived from delivery delays that are not attributable to the company.Shipping Costs
Before finalizing your purchase, shipping costs will be automatically calculated based on the delivery address. Shipping Costs- Home delivery in Spain (Peninsula and Balearic Islands): for orders equal to or less than €100 there will be a cost of €3.90, and for orders over €100 it will be free.
- In-store pickup: Free and exclusive to our center in Madrid. Learn more about click & collect.
- We do not ship to the Canary Islands, Ceuta, Melilla, or P.O. boxes.
- Shipments exclusively within Spain. We do not ship internationally.
Exchanges, Returns and Refunds
Products
If you wish to return a product because you no longer wish to keep it, you have 14 calendar days from receipt of the order to request an exchange.
For hygiene and safety reasons, only exchanges for products that remain sealed, unopened, unused, and in their original packaging will be accepted.
Exchanges will not be accepted for products that have been opened, used, handled, or damaged for reasons not attributable to Beldon.
How to request an exchange?
1. Contact us
Write to us at info@beldonbeauty.com or call us at 912 45 81 71, indicating the order number and the reason for the exchange.
2. Prepare the product
Pack it correctly in its original packaging and include the proof of purchase.
3. Send us the product
- Shipping at the customer's expense to the following address:
Beldon Beauty
C/ Conde de Aranda 14
28001 Madrid
4. Review and resolution
Once the product is received, we will verify that it meets the indicated conditions.
If the return is accepted, you may choose to:
- Exchange it for another product.
- Use its value as credit toward another product or treatment of equal or greater price (by paying the corresponding difference).
No financial refunds will be made for products returned in perfect condition.
Defective or Damaged Products
If upon receiving your order you detect that a product arrived damaged, has a manufacturing defect, or you received an incorrect item, you must report it within a maximum period of 48 hours from receipt of the order.
How to manage an incident?
1. Contact our team
Write to us at info@beldonbeauty.com indicating:
- Order number.
- Description of the incident.
- Photographs of the product and packaging, whenever possible.
2. We will review the incident
Our team will verify the information provided to confirm the defect or incident.
3. Send us the product
You may choose between:
- Collection organized by Beldon (when available).
- Shipping at the customer's expense to the following address:
Beldon Beauty
C/ Conde de Aranda 14
28001 Madrid
4. Resolution
Once the incident is confirmed, Beldon may:
- Replace the product with a new one.
- Send the correct item.
- Refund the total amount paid, when replacement is not possible.
Services and Treatments
No financial refunds will be made for contracted treatments or services.
If the request is made within 14 calendar days after purchase, the customer may request:
- An exchange for another treatment.
- An exchange for products available at Beldon.
Modifications or cancellations of appointments must be made with the advance notice established by Beldon. Late cancellations or no-shows may result in the loss of the reserved session.
Gift Cards
Gift cards purchased at Beldon are non-refundable, non-exchangeable, and cannot be returned, in whole or in part, nor can they be redeemed for cash.
They may be used exclusively for the purchase of services available at Beldon during their validity period.
